Service Engineer (m/f/d)
YOUR RESPONSIBILITIES
- After-Sales Technical Support
- Provide technical support for customers, including troubleshooting, maintenance guidance, and equipment upgrades.
- Prepare and update technical documents and spare parts recommendations to enhance product reliability.
- Conduct training sessions on crane operation, fault diagnosis, and equipment best practices.
- Customer Support & Troubleshooting
- Perform on-site inspections and troubleshooting for customer-reported issues.
- Collaborate with research institutes and technical teams to ensure timely problem resolution.
- Maintain effective communication with customers to address concerns and optimize equipment performance.
- Spare Parts Sales & Inventory Management
- Assist customers and agents with spare parts selection and provide maintenance parts lists.
- Manage spare parts inventory, assess regional equipment needs, and ensure timely supply.
- Optimize warehouse circulation and improve spare parts availability.
YOUR QUALIFICATIONS
- Bachelor’s degree or diploma in Engineering (Mechanical, Electrical, or related field).
- Experience in after-sales service, equipment maintenance, or technical support.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and customer service abilities. Languages: Chinese, English.
- Willingness to travel for on-site support.
OUR OFFER
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- A collaborative and international work environment.
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- Opportunities for professional growth and career development.
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- Competitive compensation and benefits package.
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- Flexible working hours and hybrid work options.
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- Modern office facilities and supportive team culture.
LOCATION
SOUNDS EXCITING? IT IS!
Please apply stating your salary expectations and availability. Please do not hesitate to contact us if you have any questions.
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