Order Management Specialist (Industrial Equipment / Mechanical Engineering) (m/f/d)

Key Responsibilities

1. Prepare, review, and administer sales contracts, purchase orders, quotations, and related order documentation.
2. Coordinate the end-to-end order management process, including order entry, order confirmation, technical order clarification, order tracking, shipment coordination, inventory allocation, and invoicing support.
3. Monitor order progress and ensure timely and accurate execution of customer orders.
4. Coordinate closely with engineering, finance, logistics, supply chain, procurement, manufacturing plants, and other internal departments to resolve operational and technical issues and maintain efficient workflows.
5. Maintain accurate customer records, order data, and order-related documentation in company systems.
6. Generate and analyze order management reports and provide support for business planning and decision-making.
7. Support sales forecasting, demand planning, order allocation, and inventory coordination activities.
8. Track customer payments and support accounts receivable follow-up in cooperation with finance teams.
9. Coordinate shipment arrangements and prepare import/export documentation to ensure smooth delivery and customs compliance.
10. Act as a liaison between European operations and headquarters to ensure smooth communication and business coordination.
11. Provide administrative and operational support to the sales and order management team to improve customer satisfaction and operational efficiency.
12. Ensure compliance with company policies, procedures, and relevant business requirements.
13. Perform other duties and projects assigned by the supervisor.

Requirements

1. Bachelor’s degree or equivalent qualification in Mechanical Engineering, Mechanical Design, Manufacturing and Automation, Industrial Engineering, Manufacturing Engineering, Business Administration, Supply Chain Management, Logistics, Finance, International Trade, or a related field.
2. Minimum 2 years of experience in order management, sales operations, logistics coordination, customer service, supply chain operations, or administrative support.
3. Experience in contract administration, order processing, inventory management, shipment coordination, payment follow-up, or import/export operations is preferred.
4. Strong organizational skills with a high level of accuracy and attention to detail.
5. Excellent communication and coordination skills. Proficient in Microsoft Office applications, especially Excel.
6. Ability to manage multiple priorities and work effectively in a fast-paced international environment.

What We Offer

1. Opportunity to work with one of the world’s leading construction machinery manufacturers.
2. Exposure to international business operations and cross-functional collaboration.
3. Hands-on experience in order management, technical order coordination, demand forecasting, inventory coordination, logistics management, and commercial administration.
4. A diverse and international working environment.
5. Professional development and career growth opportunities within a rapidly growing organization.
6. Competitive compensation and benefits package.

Language & Mobility

1. Fluent in English (written and spoken).
2. German is an advantage.
3. Chinese is an advantage.

Ability to work effectively in an international and multicultural environment

• Einen modernen Arbeitsplatz in unserer stark expandierenden Europazentrale in Bedburg – bei Köln
• Einen unbefristeten Arbeitsvertrag mit leistungsgerechter Bezahlung
• 30 Tage Urlaub plus SANY-Gründungstag sowie Silvester und Heiligabend (je ½ Tag)
• Eine umfassende betriebliche Altersvorsorge, die mehr als den gesetzlichen Standard bietet
• Diverse Sozialleistungen wie z.B. subventioniertes Mittagessen in der Kantine, zusätzliche kostenlose Heißgetränke, Mitarbeiterparkplätze
• Ein unkompliziertes, motiviertes und zielorientiertes Team